Help and Information

Shipping & Delivery

Customers may select the type of shipping at time of order. We have the following options:

Ground - UPS (primary), USPS, or DHL*
UPS 3 Day Select
UPS 2nd Day Air
USPS Parcel Post
USPS Priority Mail
USPS Express Mail

* Standard ground shipping rates do not apply to orders being shipped to Alaska or Hawaii. Customers in Hawaii or Alaska choosing standard ground shipping will be contacted by customer service to determine shipping costs and method before their order is processed.

UPS - Ground, 2nd Day Air or Next Day Air for shipments up to 150 pounds, shipments over 150 pounds will be sent via freight carrier. All material shipped via freight carrier must be unloaded by the receiver. Additional charges for special delivery and/or handling are at the customers expense and must be paid at time of delivery.

NOTE: UPS does not deliver to a PO BOX, so please supply an alternative mailing address, or your order may be delayed.

USPS:
- Parcel Post packages can weigh up to 70 pounds and measure up to 130 inches in combined length and distance around the thickest part. A surcharge applies to certain items including packages weighing over 35 pounds and certain shapes.
- Priority Mail is 2-3 days delivery. The maximum weight is 70 pounds, and the maximum size is 108 inches in length and distance around the thickest part combined.
- Express Mail is next day delivery by noon or by 3:00 pm to many destinations.

How long should I expect my shipment to take?
Although we carry a large inventory, we may not have your item in stock or in the quantity ordered. These items have to be ordered from the manufacturer/vendor before we can send them out. NOTE: If an item you ordered is not in stock, you will be contacted by email the day you placed the order (Before 5pm EST) M-F.

• In Stock Items:
• If an order is placed BEFORE 2pm (EST) we will ship out the order that day.
• If an order is placed AFTER 2pm (EST) we will ship the order the next day.

• Out of Stock Items:
• These Items have to be ordered. You will be given a time-frame through email.

Returns Policy

All return requests must be approved by Pete's Outdoor Grills customer service and upon approval will be issued an RGA number.

Returns if approved may be subject to restocking and or handling charges. Shipping costs for return items are solely at customer's expense. All returns should be insured and must be packaged as to avoid damage in shipping, and shipped via UPS; items damaged in shipping will not be credited.

Please contact us if you have any questions.

Shipping Damaged Goods Claims
Hidden damage, discrepancies or shortages must be reported through our contact form, within 24 hours of delivery. Damage that is obvious upon receipt must be reported immediately to the shipping company and to Pete's Outdoor Grills.

Product Warranties
Warranty - All products are covered by the manufacturer's warranty from manufacturer defects. Requests for warranty repairs should be submitted through our contact form.

Privacy Policy

This is a privacy policy for Pete's Outdoor Grills. Pete's respects your privacy. Below is an outline of the information that Pete's Outdoor Grills gathers, how it's used, and how you can "opt-out":

Personal Data
Pete's Outdoor Grills and parent company Baker's Gas & Welding Supplies, Inc. does not sell any personal information or email addresses collected on its website. It also does not share this information with any other organizations or companies not directly affiliated with Baker's Gas & Welding Supplies, Inc. In addition, our website tracks information about the visits to our website through various methods including the use of cookies. These statistics are used internally to better provide services to the public and are not provided to other organizations.

Opt-Out
Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor.

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service:
- Send us a request with as much information as possible via our contact form

Correct Your Information
Additionally, Pete's Outdoor Grills gives users the following options for changing and modifying information previously provided:
- Send us your changes via our contact form

Contacting Us about the Website
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you may contact us by mail at the following address:

Webmaster
Baker's Gas & Welding Supplies, Inc.
1299 N. Shoop Ave.
Wauseon, OH 43567

You may also contact us by email using our online contact form.

Terms & Conditions

Welcome to Pete's Outdoor Grills which is owned and operated by Baker's Gas & Welding Supplies, Inc. Your use of this site and affiliated sites demonstrates your acceptance of the following terms. If you do not agree to these Terms, in whole or in part, please do not use this site. This website has been prepared solely for the purpose of providing information about Baker's Gas & Welding Supplies and the services and products it offers. This website has been compiled in good faith by Baker's Gas & Welding Supplies, Inc. However, no representation is made as to the completeness or accuracy of the information it contains. In particular, you should be aware that this information may be incomplete, may contain errors or may have become out of date. Baker's Gas & Welding Supplies reserves the right to add, modify or delete any information at this website at any time. This publication and any references to products or services are provided "as is" without any warranty or implied term of any kind. Bakersgas.com maintains the right to cancel or refuse any order without any limitation. Including price omission, incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions.